Refund policy

Returns & Exchanges

At CARTER G, every piece is created for those who move with purpose and express themselves without limits. We stand behind the quality of our products and want you to love your purchase.

Returns

Eligible items may be returned within 14 days of delivery for a refund. Merchandise must be unworn, unused, and returned in its original condition with all applicable tags and packaging.

How to Start a Return

To start a return, please contact our customer service team at wcarter@carterg.co with your order number and reason for your return. Once your return request is reviewed and approved, we’ll provide instructions for returning your item.

Final Sale

Items marked FINAL SALE, including sale and clearance merchandise, are not eligible for return or exchange.

Refunds

Once your return has been received and approved, your refund will be issued to the original form of payment. Please note that original shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

CARTER G is more than what you wear, it’s how you move. Thank you for being part of the lifestyle.

Keep It G.